Dashboard / Call Parking

🅿️ Call Parking Management

📞 Currently Parked Calls

View and manage all calls that are currently parked. You can retrieve any parked call by calling the parking space number (e.g., dial 700).

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🅿️ Parking Lot Configuration

Configure parking lots to define where calls can be parked and how they behave.

  • Park Extension: The code users dial to park a call (e.g., *70)
  • Parking Spaces: Available parking positions (e.g., 700-720)
  • Timeout: How long a call stays parked before returning
  • Return to Origin: Whether call returns to the parker or goes elsewhere

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Parking History

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📚 How Call Parking Works

What is Call Parking?

Call parking allows you to place a call on hold in a "parking space" so that you or anyone else can pick it up from any phone. It's like a shared hold feature that makes it easy to transfer calls without needing to know exactly who will answer.

How to Park a Call

  1. While on an active call, press the transfer button or flash hook
  2. Dial the park extension (default is *70)
  3. Asterisk will announce the parking space number (e.g., "Seven hundred")
  4. Write down or remember the parking space number
  5. Hang up - the call is now parked

How to Retrieve a Parked Call

  1. Pick up any phone on the system
  2. Dial the parking space number (e.g., 700, 701, etc.)
  3. You'll be connected to the parked call

What Happens if No One Picks Up?

If a parked call isn't retrieved within the timeout period (default 5 minutes), the call will:

  • Return to the person who parked it (if "Return to Origin" is enabled)
  • Go to a specified extension or voicemail
  • Be disconnected (not recommended)

Common Use Cases

  • Reception desk: Park calls and announce "Call for John on parking 701"
  • Team environments: Park a call and send a message to the team
  • Moving between phones: Park on your desk phone, pick up on mobile
  • Call handoff: Park instead of blind transfer when you're not sure who's available

Configuration Tips

  • Parking Spaces: Use 700-720 for up to 21 simultaneous parked calls
  • Timeout: 300 seconds (5 minutes) is usually good. Adjust based on your needs
  • Music on Hold: Choose calming music - parked callers will hear it while waiting
  • Announcements: Enable "announce to caller" so they know they're being parked

Monitoring Parked Calls

The "Active Parked Calls" tab shows all currently parked calls in real-time. You can see:

  • Which parking space is being used
  • Who is parked (caller ID)
  • How much time is left before timeout
  • Ability to retrieve the call from the admin panel