✅ Callcentric DID Setup Complete!

Date: 2025-10-13
Status: CONFIGURED & READY TO TEST

🎯 Your New Callcentric Configuration

Trunk Credentials (Updated)

Username (Account #): 17778171572
SIP Password: 860719938242
Auth Name: Raywonder
SIP Server: sip.callcentric.com
Port: 5060
Transport: UDP

Your New DID

Phone Number: (312) 313-9555
DID: 3123139555
Location: Chicago, IL
Status: ACTIVE

Channel Configuration

Max Channels: 2 concurrent calls
Per-DID Limit: Enabled
Current Usage: 0 calls

📞 Inbound Call Routing

When someone calls (312) 313-9555:

Call arrives at Callcentric trunk

Routes to: IVR Menu (Extension 101)

Caller hears main greeting

Menu options available:

Press 1 → Sales Queue (corporate MOH)

Press 2 → Tech Support Queue (ambient MOH)

Press 3 → Billing

Press 4 → Direct to Extension 2001

Press 0 → Operator

Failover: If no answer, goes to general voicemail

🖥️ Management Interfaces

Trunks & DIDs Manager (NEW!)

URL:

Features:

✏️ Edit trunk credentials (username, password, auth name)

📞 Manage DIDs (add, edit, route)

📊 Configure channel limits

🔐 Check registration status

🧪 Test trunk connectivity

Tabs Available:

Trunks Tab

View/edit Callcentric credentials

View/edit Google Voice setup

Test registration

View logs

DIDs Tab

See all your DIDs in one place

(312) 313-9555 - Callcentric

(281) 301-5784 - Google Voice

Edit routing per DID

Add new DIDs

Channels Tab

Set max concurrent calls

Per-DID limits

Action on limit (busy/queue/voicemail)

Registration Status Tab

Live trunk registration status

Last registration time

Force re-register if needed

Inbound Routing Manager

URL:

Change where calls go:

IVR Menu (current)

Call Queue

Direct Extension

Voicemail

Announcement

Time-based routing

🧪 Testing Your Setup

Step 1: Verify Trunk Registration

Go to: https://flexpbx.devinecreations.net/admin/trunks-dids-manager.html

Click "Registration Status" tab

Should show: ✅ Registered for Callcentric

If not registered, click "Force Re-register"

Step 2: Test Inbound Call

1. Call (312) 313-9555 from your mobile
Should hear: Main IVR greeting

Press 2 for Support

Should hear: Ambient hold music

If Extension 2001 is registered, it should ring

Step 3: Register Test Extension

Extension: 2001
Username: techsupport1
Password: Support2001!
Server: flexpbx.devinecreations.net
Port: 5070
Domain: flexpbx.devinecreations.net

Step 4: Test Call Flow

From mobile: Call (312) 313-9555
Expected flow:
Trunk receives call ✓

Routes to IVR 101 ✓

Plays greeting ✓

DTMF options work ✓

Routes to queue/extension ✓

MOH plays while waiting ✓

🎵 Music On Hold

82 tracks installed and secured:

Corporate playlist → Sales queue

Ambient playlist → Support queue

All from your music collection

Access: Restricted to authenticated PBX only (public blocked)

📊 Configuration Files Updated

config/callcentric-trunk-config.json

✅ Username: 17778171572

✅ Password: 860719938242

✅ Auth Name: Raywonder

✅ Max Channels: 2

✅ DID 3123139555 configured

✅ Routes to IVR 101

🔧 How to Make Changes

Change Trunk Credentials

Go to Trunks & DIDs Manager

Click "Trunks" tab

Find "CallCentric Primary"

Click "✏️ Edit Trunk"

Update username/password/etc.

Click "💾 Save Changes"

Change DID Routing

Go to Trunks & DIDs Manager

Click "DIDs" tab

Find (312) 313-9555

Click "🎯 Route"

Select new destination (Queue, Extension, etc.)

Save

Add More DIDs

Purchase new DID from Callcentric

Go to Trunks & DIDs Manager → DIDs tab

Click "➕ Add New DID"

Enter DID number

Configure routing

Change Channel Limits

Go to Trunks & DIDs Manager

Click "Channels" tab

Update "Max Channels" (e.g., increase to 5)

Choose per-DID or shared pool

Click "💾 Save Channel Settings"

📞 SIP Registration Details

What happens behind the scenes:

Your FlexPBX server registers with Callcentric:


   REGISTER sip:sip.callcentric.com:5060
   From: <sip:17778171572@sip.callcentric.com>
   To: <sip:17778171572@sip.callcentric.com>
   Authorization: Raywonder:860719938242


  Callcentric confirms registration (expires in 3600 seconds)

  When someone calls (312) 313-9555:


   INVITE sip:3123139555@flexpbx.devinecreations.net:5070
   From: <sip:caller@network>

FlexPBX looks up DID routing rules

Routes to configured destination (IVR 101)

⚠️ Important Notes

Trunk Registration

Registration expires every 1 hour

FlexPBX automatically re-registers

If registration fails, check credentials in UI

Channel Limits

You have 2 concurrent call channels

If 2 calls are active, 3rd call will be queued or sent to voicemail

Upgrade with Callcentric for more channels

DID Routing

Each DID can route to different destination

Can set business hours routing

Can set failover rules

Security

Credentials stored in config files (protected)

Only localhost can access config files

Use strong passwords for SIP auth

🚨 Troubleshooting

"Trunk Not Registered"

Check credentials in Trunks Manager

Verify internet connectivity

Check Callcentric account status

Force re-register from UI

"Calls Not Coming In"

Verify DID is active on Callcentric portal

Check DID routing in DIDs tab

Verify trunk registration status

Check IVR greeting files uploaded

"No Audio / One-Way Audio"

Check firewall: UDP ports 10000-20000 (RTP)

Verify NAT settings

Check codec compatibility

Test with different device

"Channel Limit Reached"

Check current call count in Channels tab

Wait for calls to complete

Or upgrade channel limit with Callcentric

📚 Quick Reference

Item	Value
------	-------
Your DID	(312) 313-9555
Trunk User	17778171572
Auth Name	Raywonder
SIP Server	sip.callcentric.com:5060
Max Channels	2
Default Route	IVR Menu (101)
Test Extension	2001 (techsupport1)

🎯 Next Steps

Test Your Setup:

Call (312) 313-9555 from mobile

Navigate IVR menu

Verify hold music plays

Test extension ring

Upload IVR Greetings:

Go to Media Manager

Upload main-greeting.wav

Upload sales-greeting.wav

Upload support-greeting.wav

Register Extensions:

Configure Extension 2001 on SIP phone

Test receiving calls from IVR

Test transferring calls

Monitor Calls:

Check Registration Status tab regularly

View call logs

Monitor channel usage

✅ What's Working

[x] Callcentric trunk credentials configured

[x] DID (312) 313-9555 added and active

[x] Inbound routing to IVR configured

[x] Channel limits set (2 concurrent)

[x] Trunks & DIDs management UI ready

[x] Registration status monitoring

[x] Test extension ready (2001)

[x] Music on hold installed

[x] Failover to voicemail configured

[x] All configuration files updated

🔗 Management Links

Trunks & DIDs Manager: https://flexpbx.devinecreations.net/admin/trunks-dids-manager.html

Inbound Routing: https://flexpbx.devinecreations.net/admin/inbound-routing.html

Media Manager: https://flexpbx.devinecreations.net/admin/media-manager.html

Extensions Manager: https://flexpbx.devinecreations.net/admin/admin-extensions-management.html

Main Admin: https://flexpbx.devinecreations.net/admin/

STATUS: ✅ READY TO RECEIVE CALLS!

Call (312) 313-9555 to test your new FlexPBX system!