FlexPBX Testing Guide - Callcentric Integration

Test Extension Configuration

Extension 2001 - Senior Tech Support (PRIMARY TEST EXTENSION)

Extension: 2001
Username: techsupport1
Password: Support2001!
Server: flexpbx.devinecreations.net
Port: 5070
Domain: flexpbx.devinecreations.net
Transport: UDP
Codec: G.722, ulaw, alaw
DTMF: RFC2833

SIP Client Setup (Zoiper, Linphone, etc.)

Callcentric Trunk Configuration

Current Setup

• Provider: CallCentric


• SIP Server: sip.callcentric.com:5060


• Username: [YOURCALLCENTRICDID]102


• Auth Name: raywonder


• Status: Active (as of config)

Inbound Routing


When someone calls your Callcentric DID:

• Call arrives at FlexPBX


• Routes to IVR Extension 101 (Main Menu)


• Caller hears main greeting


• Options available via DTMF

IVR System Testing

Main IVR (Extension 101)


Internal Dial: Call 101 from extension 2001

IVR Menu Options:


• Press 1 → Sales Queue (extensions 1001-1003)


• Press 2 → Tech Support Queue (extensions 2001-2003)


• Press 3 → Billing (extension 2000)


• Press 4 → Direct to extension 2001


• Press 7 → Accessibility Support (extension 2004)


• Press 0 → Operator (extension 2001)


• Timeout → Routes to extension 2001

Required Media Files for IVR


Upload these to Media Manager (/admin/media-manager.html):

• main-greeting.wav


• "Thank you for calling FlexPBX. For Sales press 1, for Support press 2..."


• sales-greeting.wav


• "Thank you for contacting sales. Please hold..."


• support-greeting.wav


• "Technical support. Your call is important to us..."


• accessibility-greeting.wav


• "Accessibility support. Connecting you now..."

Music on Hold Testing

MOH Classes Configured



• corporate - Sales queue


• ambient - Tech support queue

Upload MOH Files


Go to: https://flexpbx.devinecreations.net/admin/media-manager.html

• Switch to "Music on Hold" tab


• Upload WAV/MP3 files


• Name them: corporate.wav, ambient.wav

Test MOH



• Call extension 2001 from another extension


• Ask to be put on hold


• Verify music plays

Extension-to-Extension Testing

Internal Calling


From Extension 2001, dial:

• 1000-1009 - Sales department


• 2000-2009 - Support department


• 8000-8003 - Conference rooms

Conference Room Testing



• Dial 8000 (Main Conference - 50 capacity)


• Dial 8001 (Sales Meeting - 20 capacity)


• Dial 8002 (Support Team - 15 capacity)


• Dial 8003 (Training Room - 30 capacity)

Outbound Calling via Callcentric

Dial Patterns


From Extension 2001:

• 9 + 10-digit number - US/Canada call


• Example: 9-555-123-4567


• 9 + 1 + 10-digit - Long distance


• Example: 9-1-555-123-4567


• 9 + 011 + country + number - International


• Example: 9-011-44-20-1234-5678


• 911 - Emergency (routes via Callcentric)

Test Call Flow



• Register extension 2001 on SIP client


• Dial: 9-YOURMOBILENUMBER


• Call should route through Callcentric trunk


• Your mobile should ring with Caller ID from Callcentric DID

Special Feature Codes

Voicemail



• \*97 - Access voicemail


• Dial from extension 2001 to check messages

System Tests



• 9196 - Echo test (dial and hear yourself back)


• \*60 - Time/Date announcement


• \*78 - Do Not Disturb ON


• \*79 - Do Not Disturb OFF


• \*72 - Call Forwarding ON


• \*73 - Call Forwarding OFF

Testing Checklist

Phase 1: Registration



• [ ] Extension 2001 registers successfully


• [ ] Check SIP registration status


• [ ] Verify bidirectional audio path

Phase 2: Internal Calls



• [ ] Call another extension (e.g., 2002)


• [ ] Test call transfer


• [ ] Test call hold


• [ ] Test 3-way calling

Phase 3: IVR System



• [ ] Call extension 101


• [ ] Hear main greeting


• [ ] Test all DTMF menu options


• [ ] Verify proper routing

Phase 4: Music on Hold



• [ ] Upload MOH files via media manager


• [ ] Place call on hold


• [ ] Verify music plays


• [ ] Test MOH class switching

Phase 5: Outbound via Callcentric



• [ ] Dial out using 9 prefix


• [ ] Verify call connects


• [ ] Check audio quality (both ways)


• [ ] Verify Caller ID display

Phase 6: Inbound via Callcentric



• [ ] Call your Callcentric DID from mobile


• [ ] Verify IVR answers


• [ ] Navigate menu to reach extension


• [ ] Complete the call

Phase 7: Queue Testing



• [ ] Join sales queue (press 1 from IVR)


• [ ] Verify position announcement


• [ ] Verify hold music


• [ ] Test callback option

Quick Links



• Media Manager: https://flexpbx.devinecreations.net/admin/media-manager.html


• Admin Panel: https://flexpbx.devinecreations.net/admin/


• Extensions Manager: https://flexpbx.devinecreations.net/admin/admin-extensions-management.html


• Trunks Manager: https://flexpbx.devinecreations.net/admin/admin-trunks-management.html

Troubleshooting

No Audio



• Check firewall: UDP ports 10000-20000 (RTP)


• Check NAT settings in extension config


• Verify codec compatibility (G.722, ulaw)

Registration Fails



• Verify server: flexpbx.devinecreations.net


• Verify port: 5070


• Check username/password


• Check network connectivity

IVR Not Working



• Verify media files uploaded to /media/sounds/


• Check file names match config


• Verify file format: 16-bit PCM WAV, 8kHz mono

Outbound Calls Fail



• Verify Callcentric credentials configured


• Check trunk registration status


• Verify dial pattern (must start with 9)


• Check Callcentric account balance

Support

For issues:

Last Updated: 2025-10-13
Test Extension: 2001 (techsupport1)
Trunk Provider: Callcentric
Status: Ready for Testing